If you are having difficulties at the check out stage of your order firstly, please ensure that you are logged in to your account. Review the items in your basket and check that they are all showing as ' in stock' as any unavailable items will stop you being able to check out. If you are still having difficulties check your address, make sure it is filled in correctly. Lastly, if issues are still occurring make sure your payment details are fully filled out and correct and that you have read and agreed to our terms and conditions.

If after all that you are still having issues please contact us.

Tracking details should be automatically sent to you via E-mail once dispatched, if they haven't arrived please check your spam folder.
If after all that you are still having issues please contact us.

At the minute we have no restrictions on the quantity of products you can order from us. Please note none of our brands are suitable for resale. If you want to wholesale our brands contact us directly.

Once an order is placed, we cannot change the products.

Click on the ‘Notify Me’ button, as this will allow us to notify you by email when the product is in stock. 

Your order will be paid for once we have processed all the items in your shopping basket.
Your payment details are automatically encrypted. We offer a variety of convenient ways to pay for your online order.
You can pay by: Apple Pay, Google Pay, Amazon Pay, PayPal, Klarna, Visa, Mastercard, Solo, Maestro, Visa Electron or American Express.

Your card will be charged for your order when you check out.

We aim to send all orders within one day. Orders placed before 11am, Monday to Friday, will usually be dispatched on the same day. We will email you to confirm that your order has been dispatched. Please add sales@esondirect.co.uk to your trusted senders list to ensure you receive our order updates.

You can follow your orders from your account page.

Delivery days are classed as working days i.e. Mon-Fri. Sometimes our delivery partners will deliver on a Saturday but this cannot be guaranteed. If you pay for/qualify for free next day delivery this is only valid Mon-Fri. Orders placed after 11am on Thursday and before 11am Friday will only be delivered on the Saturday if the option is selected and paid for.

If the order is not delivered, please let us know within 14 days of the initial order date. Claims must be made within this timeframe. Otherwise, delivery will be deemed to have been made.

Log in to your Account and go to 'Profile' in your account settings. Here you can change your address details or add a new one.

We use Royal Mail tracked 48 and DHL Parcel UK next day. Standard orders are sent with Royal Mail and should be delivered two working days after dispatch. Orders where the next day shipping service has been chosen at check out will arrive the day after dispatch. Again, this is working days, please note working days are classed as Mon-Fri. These are shipping estimated and are not guaranteed. Any delays from the courier is out of our hands.

Currently we only ship within the UK.

If you would like to return your product or request a refund, please go to your order history page where you can create a return request for the products you have ordered.

Orders can be cancelled before they are dispatched. However, once an order has been dispatched, we regret that we may not be able to cancel or amend it.

Our Customer Service Team is available to help via telephone between 9:30am and 4pm on weekdays. Call 0191 447 9589 or 0738 798 5061.
We're closed on Saturday, Sunday all bank holidays, including Christmas Day, Boxing Day and New Year's Day.

Our Customer Service Team is available to help via telephone between 9:30am and 4pm on weekdays. Call 0191 447 9589. Call/message/WhatsApp us on 0738 798 5061. If you prefer you can reach us via Email at sales@esondirect.co.uk

We're closed on Saturday, Sunday, as well as all bank holidays including Christmas Day, Boxing Day and New Year's Day.

We aim to respond to your query within 24 hours Mon-Fri.

No, you do not need to be a registered business to shop with us.

Our website displays all of our standard offers, deals and discounts. Should you require bespoke bulk discounts, we would be very happy to hear from you. Please contact our Customer Service Team by telephone on 0191 447 9589 or 0738 798 5061.

Please click here to request a new password. Enter your new password on the sign-in page. To change it, go to 'My Account'. Choose a password you can remember.

If I could suggest a few simple steps to proceed, it would be to add items to your basket and click to checkout. You may also find it helpful to enter the offer code into the ‘Discount code’ box displayed before you proceed to checkout.

Please be aware that all prices include VAT at the standard rates.

Our VAT number is GB322245538.