Address: 3 Brentwood Grove, Wallsend, England, NE28 6PT

Contact Informations

Office: +44 191 447 9589
Office: +44 191 262 0777
Email : [email protected]

Frequently Asked Questions

Please read our FAQ before sending us a message.

I have a problem with my order.

Please notify us immediately of any discrepancies or damages with your order. You can send a message to us at [email protected] or call us on 0191 262 0777.

My order did not arrive within 3-4 working days.

Delivery times are quoted in good faith, however we cannot be held responsible for late deliveries caused by circumstances out of our control. Learn more.

Can I cancel my order?

Once your order has been dispatched we are unfortunately unable to cancel or make any amendments to the order. For more details visit our return page.

What if I register as a trader however if I am not?

Non trade customers that attempt to register and order by submitting false details will be refunded less a £5.00 admin fee.

I can’t find the products I am looking for?

You can search for products by description or brand. If you are unable to find what you are looking for you can call us on 0191 262 0777 and we’ll be happy to help you. We can even place your order on the phone for your convenience.

What about VAT?

All prices are subject to VAT at ruling rates. Our VAT number is GB 322245538

I have received the wrong item in my parcel, what do I do?

Every so often mistakes do happen, but we will endeavour to sort them out as quickly and efficiently as possible. If you have noticed that we have made a mistake with your order, please contact a customer service advisor on [email protected] to explain what you have received and you will be given a returns number. You can then send back the wrong item using our freepost address, making sure you obtain proof of postage. As soon as we receive the item back we will dispatch the correct item for you.

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